Shipping policy

Glowup Studio Shipping Policy

1. Overview

Thank you for shopping with Glowup Studio. This Shipping Policy explains our shipping methods, estimated delivery times, shipping charges, and important information regarding order processing and delivery.

By placing an order with Glowup Studio, you agree to the terms outlined in this Shipping Policy.

2. Order Processing

All orders are processed after payment has been successfully received and verified.

Orders are typically processed within 1–3 business days. During periods of high demand, promotional events, public holidays, or unforeseen circumstances, processing times may be extended.

Orders are not processed, dispatched, or delivered on weekends or South African public holidays.

3. Shipping Options & Delivery Estimates

Glowup Studio currently offers the following shipping methods within South Africa:

Standard Shipping

Cost: R89
Estimated delivery: 8–11 business days after dispatch

Premium Shipping

Cost: R149
Estimated delivery: 4–7 business days after dispatch

Free Shipping

Free Standard Shipping is available on orders of R1 000 or more after any discounts have been applied.

Delivery timeframes begin once an order has been processed and dispatched, not from the date the order is placed.

Important Delivery Disclaimer

Delivery estimates are provided as guidelines only and do not constitute a guarantee of delivery within a specific timeframe.

While Glowup Studio will make every reasonable effort to ensure orders are delivered within the estimated delivery periods, delivery times may vary due to factors beyond our control, including courier delays, weather conditions, public holidays, high order volumes, operational disruptions, or other unforeseen circumstances.

Glowup Studio shall not be liable for any losses, damages, costs, or expenses arising from delivery delays where such delays are outside of our reasonable control.

4. Shipping Charges

Shipping charges will be displayed during checkout before payment is completed.

Glowup Studio reserves the right to modify shipping rates, promotional shipping offers, or free shipping thresholds at any time without prior notice. Any changes will not affect orders that have already been placed and paid for.

Where an order qualifies for free shipping, Glowup Studio reserves the right to select the courier service and delivery method used to fulfil the order.

If a refund results in the order value falling below the free shipping threshold, Glowup Studio may deduct the original shipping cost from any refund where permitted by applicable law.

5. Order Tracking

Where tracking is available, customers will receive shipping confirmation and tracking information once their order has been dispatched.

Tracking information is provided by third-party courier services and may not update immediately after dispatch.

Glowup Studio is not responsible for delays in tracking updates provided by courier partners.

6. Delivery Delays

While we strive to deliver all orders within the estimated timeframes, delays may occur due to circumstances beyond our reasonable control, including but not limited to:

Courier delays;
Severe weather conditions;
Public holidays;
Industrial action or strikes;
Network or transport disruptions;
High seasonal demand;
Incorrect delivery information provided by the customer;
Remote-area delivery limitations;
Events of force majeure.

Delivery delays do not automatically entitle customers to refunds, credits, compensation, or cancellation rights except where required by applicable law.

7. Incorrect Shipping Information

Customers are responsible for ensuring that all shipping information provided at checkout is accurate and complete.

Glowup Studio is not responsible for orders delayed, lost, returned, or misdelivered due to incorrect, incomplete, or outdated information supplied by the customer.

Where an order is returned due to incorrect customer information, any additional shipping charges required to resend the order will be the responsibility of the customer.

8. Failed Deliveries and Uncollected Parcels

If a delivery cannot be completed because:

The customer is unavailable;
The delivery address is incorrect;
The parcel is refused;
The parcel is not collected from a designated collection point;
The courier is unable to gain access to the delivery location;

the parcel may be returned to Glowup Studio.

Any costs incurred for re-delivery will be the responsibility of the customer.

Original shipping fees are non-refundable.

9. Lost, Stolen or Damaged Parcels

If your parcel arrives damaged or appears to be lost in transit, you must notify Glowup Studio within 7 days of the expected delivery date.

Customers may be required to provide:

Order number;
Photographs of the package and products;
Any information reasonably required to investigate the issue.

Glowup Studio will work with the courier service to investigate the matter and determine an appropriate resolution.

Glowup Studio is not responsible for parcels that have been confirmed as delivered to the shipping address provided by the customer unless otherwise required by law.

10. Delivery Areas

Glowup Studio currently ships throughout South Africa.

Delivery to certain remote, rural, or outlying areas may require additional delivery time beyond the estimated delivery periods.

Certain locations may be excluded from delivery services at our discretion.

11. Multiple Item Orders

Orders containing multiple items may be shipped separately depending on product availability, warehouse location, supplier fulfilment requirements, or operational considerations.

Where this occurs, customers may receive multiple shipments and separate tracking numbers.

No additional shipping fees will be charged for split shipments initiated by Glowup Studio.

12. Risk and Ownership

Ownership of products passes to the customer upon full payment.

Risk in the products passes to the customer upon delivery to the address provided during checkout or upon collection by the customer, as applicable and subject to applicable South African law.

13. Limitation of Liability

To the fullest extent permitted by law, Glowup Studio shall not be liable for indirect, incidental, consequential, special, or punitive damages arising from shipping delays, delivery failures, courier errors, loss of profits, loss of business, or any circumstances beyond our reasonable control.

Nothing in this Shipping Policy excludes or limits any rights that consumers may have under applicable South African consumer protection legislation.